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Support Services
Taleo Enterprise Edition™
At Taleo, customer support is more than a term—it's our way of doing business. Beyond simply being happy to help and asking for your loyalty, we strive to earn your business every day. Because we offer software-as-a-service, we must operate with 100 percent accountability. We cannot succeed unless you succeed.
Standard Support Services
Taleo provides Standard Customer Support Service as part of your software subscription. We take an active approach to your support by providing:
- 24x7 assistance by phone and online
- Change management notifications
- Access to our escalation manager
- Our standard response time
Value-Added Services
When you need an extra support to meet dynamic business conditions, Taleo's Value-Added Services offer the right Taleo expert or tools to supplement your team.
- Remote System Administration (RSA): specialized administrative Taleo resource to drive end-user adoption and maximize the impact of your Taleo solution.
- Enhanced Support Services: heightened support for high volume events or special projects that create elevated demand for the Taleo solution.
- Dedicated Support: a dedicated Taleo expert focused on your specific need.
Take the Next Step
Find out how your business can benefit from the assistance of Taleo Support Services. Contact a Taleo representative today.
